Mireaux Management Solutions’ President Miriam Boudreaux recently appeared on Quality Digest Live to discuss her article “Our ISO Management Rep is Leaving the Company: Should I Call 911?” with hosts Mike Richman and Dirk Dusharme. In the interview, Miriam advised Mike, Dirk, and their viewers to avoid designing management systems that depend too much on any one person’s control.

Decentralized management systems don’t just let organizations avoid disaster if a key employee leaves; they also promote a sense of ownership and encourage all employees to actively participate in the continual improvement goal of the company.

The interview is available here, on YouTube, and on the Quality Digest site.