Quality Management System

May 2, 2019
Updating Documentation when Someone Leaves

Do we need to update our Management System procedures when somebody leaves?

In our current society, people are always on the go, and businesses are not immune to employee turnover. Whether people move to another company or change positions within the same organization, the reality is that people don’t stay in one job forever.
January 14, 2015
Leadership Dont Compromise Quality

Leadership Notes – Don’t Compromise on Quality

To all my colleagues and fellow executives, If you have not made a New Year’s resolution, here is my humble advice for one, from a cohort who also has a company to run...
May 19, 2014
color coded tags

Red Tag, Green Tag: Color-Coded Tags

When it comes to red tags and green tags, which does your company use? A reader shared this material identification issue with us after a recent audit...
May 12, 2014
document registers

Numbering Schemes: Would a Document Register Help?

A reader recently asked us, “When generating a new form, procedure, or document, how do I know which number to use? How do I know which numbers are available? Let’s say I create a Receiving form...
May 5, 2014

Procedure vs. Work Practice

A reader recently asked, “What is the difference between a procedure and a work practice? For example, when a job is completed it is sent to Invoicing...
April 8, 2014
quality manual

How to Write an ISO or API Compliant Quality Manual

How To Build A Perfect Quality Manual Quality Manual Series: Part 3 of 3 Ah, so you read my part 1, “The Abominable Quality Manual,” and part 2, “How Did We Get Here,” and now you are ready to learn how to build a perfect Quality Manual. Well, I have good news and bad news ...
January 21, 2014
farmington nights

Farmington Nights – API Spec Q2 Certification: Not for the Faint of Heart

On a beautiful January afternoon in Houston, I prepare to go to Farmington, New Mexico, a town of 45,000 that most people have never heard of. It’s 60 degrees and sunny in Houston...
December 7, 2013
ft parrot

How did the Quality Manual Come to be a Mirror of the Standard?

How did this all start? Quality Manual Series: Part 2 of 3 Way back when, we used to have a Quality Manual with the following elements: A picture of our process map (to satisfy the sequence and interaction of the processes) ...
November 16, 2013
ft quality manual part

The Abominable Quality Manual

Is a Quality Manual that simply regurgitates the standard useful for continual improvement? Quality Manual Series: Part 1 of 3 Have you ever seen a Quality Manual that did not look exactly like the ISO standard? Not lately, probably ...
April 16, 2013
Customer Satisfaction

Who is in Charge of Customer Satisfaction? Quality or Sales?

If your company is ISO certified or thinking about becoming ISO certified, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification ...
March 4, 2013

ISO: Most Frequently Asked Questions

Have you ever been audited by an ISO auditor? If you have, then you should know that there are a set of questions that are frequently asked during audits against various ISO standards ...
January 14, 2013

What’s the Difference Series: Compliance vs Certification

Recently, one of our readers asked, “What does it mean when a company says they operate under a Quality Management System that is in compliance with ISO 9001:2000? I’m assuming they are not ISO certified. If not, isn’t this a claim that just anyone can make?” Right off the bat, the statement that company has ...
January 5, 2013
bsi certification registration

My ISO Audit is Coming Up and I Have an Emergency – Can We Reschedule?

Can we reschedule an ISO audit? A reader recently asked, “We got certified last year in April. Does our audit this year have to be in April, or can we have it a few months before or after?” ...
November 28, 2012

What if our Politicians Were Required to Implement an ISO 9001 Quality Management System on Themselves?

Are you fed up with our politicians? Do you feel they don’t have any morals or goals, or that they do not listen to their constituents’ suggestions for improvement? Do you feel sometimes they don’t know what they are doing?...
October 17, 2012

ISO is Easier Said than Done Series: Why We Have No ISO Exclusions

When it comes to becoming ISO certified, many organizations try to take as many exclusions as they can from their scope of certification. I imagine they do this because it reduces the number of audit days, and because the cost of certification is determined by the number of audit days. But I think they also ...