A reader recently asked, “What is the difference between a procedure and a work practice? For example, when a job is completed it is sent to Invoicing.
If there are any issues, it is kicked back to order processing, fixed, and retired to Accounting for processing. Do I need a procedure or a work practice for this?
Through the Grapevine
First, let us make some distinctions. A work practice is simply a “practice,” an “activity,” or a “process” (a series of activities). A procedure, on the other hand, is usually a written document that depicts the necessary steps of a practice, an activity, or a process. A work practice, an activity, or a process may or may not have a written, documented procedure.