A reader recently asked, “What is the difference between a procedure and a work practice? For example, when a job is completed it is sent to Invoicing.
If there are any issues, it is kicked back to order processing, fixed, and retired to Accounting for processing. Do I need a procedure or a work practice for this?
Through the Grapevine
First, let us make some distinctions. A work practice is simply a “practice,” an “activity,” or a “process” (a series of activities). A procedure, on the other hand, is usually a written document that depicts the necessary steps of a practice, an activity, or a process. A work practice, an activity, or a process may or may not have a written, documented procedure.
Now, back to the reader’s question. When trying to decide whether or not you need a procedure for a practice, keep these three questions in mind:
- Have you had issues with people deviating from the work practice in the past?
- Do you want people to do things in a specific way?
- Do you want to hold people accountable?
If you answered “YES!” to any of these questions, then you need a procedure. Ask yourself, “Would I rather have a new employee learn something through the grapevine or through a written, documented procedure?”
This article was published by Quality Digest on 06/04/2014.
Advance Your Knowledge with API and ISO Training from Mireaux
Whether you’re preparing for certification or want to enhance your team’s expertise, our training programs cover everything from foundational knowledge to advanced best practices. With expert-led courses and real-world insights, Mireaux helps you build the skills needed for success.ISO Training
API Training
