When I started my career nearly 20 years ago, the world was a little different. People were still smoking in the workplace, Dilbert was in everybody’s desk and the quality program of the month was the joke du jour. Many things have changed since then for the goodness of the world and the quality of …
I’m sure you’ve heard of laptops being stolen, but have you heard of laptops being swapped? Lost or stolen laptops and the data they carry are just one of the disasters that may ail you or your organization one day. In reality, there are many more security incidents that can affect the security of your …
When a quality management system is implemented, results are evident immediately: reduction in warranty cost, reduction in rework, reduction in scrap, higher profit margins, etc. Would you agree that ISO and other quality initiatives such as Lean, Six Sigma, 5S can significantly improve any company’s processes -if requirements are correctly implemented? Why, if you know …
Ok, so we’ve been certified to the ISO 9001 standard for the longest. Yes our processes are better, we have gotten new customers over the years because of the certification, and yes we track our objectives and customer satisfaction. But is there anything else left to be extracted out of our program and its recurrent …
Back when the ISO 9001 standard came about over 20 years ago, emphasis was on documentation and unfortunately not much on the organization’s processes. Although the standard was well intended it caused many companies to produce a chart similar to the one below: Most organizations had the exact same chart on their manuals and whether …
When you think about equipment that is used for measuring and test activities, you think about important equipment that is used to pass/fail product but may not necessarily find correlation with suppliers. However this very equipment – whether is calibrated in-house or off-site – does involve a supply chain one way or the other and …
Since the inception of the ISO 9001:2000 revision it was clear that this version of the standard was so robust and coherent that more people were able to understand its tremendous value and potential for improving a company’s overall processes rather than being a mere documentation guide. In fact the standard was so well written …
If you have ever found equipment that is out of calibration, then you know it is not something to take lightly. Whether you manufacture children’s toys or automobile tires, you know that the implications and ramifications of the decisions you make, can be devastating for your company. Although the requirements from the ISO 9001 standard …
One difficult task of many companies is the ability to instill in its employees the mindset of error or problem prevention in order to prevent problems or mistakes from happening and to improve the processes in place. This consequently translates into a low to none ratio of preventive actions against corrective actions issued which may …
Even after many years of hearing the word ISO 9000 and seeing many organizations get ISO certified, there are still companies who are skeptical when it comes to registering for ISO 9001 certification. For some, a misconception on the objectives of the ISO 9001 standard or the lack of knowledge may steer them off this …
Well, a simple answer is no, you don’t need a consultant to achieve ISO 9001 certification. In fact many companies achieve ISO 9001 on their own, by appointing key employees to the task. The implications however of trying to implement a system on your own can be a set back to your business if resources …
I’ve worked with several companies over the years and dealt with different individuals, different processes and different levels of ISO 9000 understanding. However when an organization is getting ready to apply for ISO 9000 certification, the question remains: “Are we going to pass the audit? Similar questions I have been asked are: How many of …
There are some misconceptions about what ISO audit findings are. In this article, I attempt to explain clearly what audit findings are, what types of findings may be generated in an audit and the guidelines that is widely use to categorize audit findings. What are the results of audits? Depending on the audit style adopted …
Philosophical Background of ISO 9000 When ISO 9001 started more than 20 years ago, it started as a progression to the guidelines applied to a defined set of institutions, specifically the military, whose functions, products and services were always the same. The standards where indeed tweaked a few years after so that they could be …
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These are the same steps our own Consultants use to successfully guide our clients to achieve ISO/API certification.
