Key Performance Indicators (KPIs)

KPI stands for Key Performance Indicators. When collecting a lot of data over a period of time, it may be difficult to get a clear picture of what’s going on…
What’s the Difference? Series: ISO Goals vs. Targets vs. Objectives vs. KPI’s vs. Metrics

A Game of Words As an auditor I always ask employees to tell me whether they are familiar with the company Quality Objectives or not. Obviously I may not ask that as a straight question but rather something like this: How do you know if you are doing a good job? Has your company established …