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Customer Contacts

Centralize customers for better control

Eliminate fragmented customer data, outdated contact lists, and communication gaps by providing a centralized source for customer details, locations, and contacts. When accurate information is shared across all Web QMS apps, teams can send surveys to the right people, track customer audits, manage customer NCRs and maintain traceability on customer-provided products, with confidence and consistency.

ISO 9001•ISO 14001•ISO 45001•ISO 27001•API Q1•API Q2•AS9100•ISO 80079-34•ISO 13485•ISO 50001

Join companies that keep customer information connected, current and audit-ready

Improve Accuracy of Customer-Driven Actions

See how our Customer Contacts solution delivers measurable improvements to your business operations

Save Time

Reduce administrative time

40% Through streamlined contact organization

See Results

improve in customer satisfaction scores

25% Via integrated feedback systems and comprehensive tracking

Save Money

Reduction in operational costs

15% Through efficient relationship management & administrative overhead

Powerful Features for Complete Customer Management

The Customer Contacts Application is the one source of truth for customer data across your
management system to enhance compliance with ISO and API requirements.

CUSTOMER RELATIONSHIP MANAGEMENT

Store customer details including name, logo, services provided, and website.
Manage multiple customer locations with full address and country information.
Maintain contact lists with roles, email addresses, and phone numbers.
Tag main contacts or billing contacts for streamlined communication

FULL INTEGRATION WITH eCAMPAIGNS APP

Launch surveys or feedback campaigns targeting specific customer contacts.
Once surveys are completed, responses are automatically tied to the appropriate customer and contact.
Survey responses by customer is sent to the Customer Satisfaction app, where it is viewable in full detail for trend analysis and improvement actions.

FULL INTEGRATION WITH NCR APP

Associate customer contacts with Nonconformance Reports (NCRs) to streamline follow-up, escalation, and closure of customer-related issues.
When the NCR disposition is Use As Is, send the customer contact an email notification with a direct link so they can approve use of the product or part.

FULL INTEGRATION WITH ASSET MANAGEMENT APP

Identify which customers own or are associated with specific assets.
This is ideal for managing loaned equipment, serialized tools, or customer-owned assets.

FULL INTEGRATION WITH AUDITS APP

Track and manage customer audits performed by a specific customer contact or by an outsourced entity on behalf of your customer.
Enter audit findings and tie them to the specific audit and customer for complete visibility

FULL INTEGRATION WITH CUSTOMER SATISFACTION APP

Customer and Contacts information is available in the Customer Satisfaction app, presenting a unified and 365-degree view of a customer.

USER ACCESS, REPORTING AND NOTIFICATIONS

Assign specific roles to employees for managing customers, their locations and their contacts.
Configure automated emails to notify Admins, or Techs, when new customers are added.
Enjoy intuitive navigation consistent with the Web QMS experience across all apps.

Common Features

Bulk Migration

Configurable fields

Download or Export

Multiple Print Options

Role-Based Permission

Multiple Locations

Multiple Standards

Watch our Demos

Discover how our apps simplify operations, enhance productivity, and streamline compliance.

Request a Demo

Industries Using Our Customer Contacts Application

Trusted by leading companies across multiple industries to improve customer satisfaction

Chemical

Distribution

Diving & Marine

Engineering & Project Management

Manufacturing

Software Development

Transportation

Oil & Gas

Frequently Asked Questions

Can I link customer contacts to other records like NCRs, audits, or feedback?

Yes! The Customer Contacts app is fully integrated with other Web QMS apps, including NCRs, Audits, Customer Satisfaction, eCampaigns, and Asset Management. You can easily select a customer and their contact when creating nonconformances, logging audit findings, or sending surveys—ensuring consistency and traceability across the system.

What kind of information can I store for each customer and contact?

You can store detailed information for each customer, including company name, services provided, website, logo, and multiple physical locations. For each contact, you can capture their name, title, email, phone number, location assignment, and designate whether they are the main contact.

Can I control who has access edit customer contact information?

Yes. The Customer Contacts app includes role-based access control, so only authorized users can addd or update customer and contact details. This helps protect sensitive data while keeping your team aligned with up-to-date customer information.

Ready to integrate customers in your management system?

Schedule a free consultation to learn how the Customer Contacts application
can provide the missing link to true Customer Satisfaction.