Quality Management System
May 2, 2019
In our current society, people are always on the go, and businesses are not immune to employee turnover. Whether people move to another company or change positions within the same organization, the reality is that people don’t stay in one job forever.
January 14, 2015
To all my colleagues and fellow executives, If you have not made a New Year’s resolution, here is my humble advice for one, from a cohort who also has a company to run...
May 19, 2014
When it comes to red tags and green tags, which does your company use? A reader shared this material identification issue with us after a recent audit...
May 12, 2014
A reader recently asked us, “When generating a new form, procedure, or document, how do I know which number to use? How do I know which numbers are available? Let’s say I create a Receiving form...
May 5, 2014
A reader recently asked, “What is the difference between a procedure and a work practice? For example, when a job is completed it is sent to Invoicing...
April 8, 2014
How To Build A Perfect Quality Manual Quality Manual Series: Part 3 of 3 Ah, so you read my part 1, “The Abominable Quality Manual,” and part 2, “How Did We Get Here,” and now you are ready to learn how to build a perfect Quality Manual. Well, I have good news and bad news ...
January 21, 2014
On a beautiful January afternoon in Houston, I prepare to go to Farmington, New Mexico, a town of 45,000 that most people have never heard of. It’s 60 degrees and sunny in Houston...
December 7, 2013
How did this all start? Quality Manual Series: Part 2 of 3 Way back when, we used to have a Quality Manual with the following elements: A picture of our process map (to satisfy the sequence and interaction of the processes) ...
November 16, 2013
Is a Quality Manual that simply regurgitates the standard useful for continual improvement? Quality Manual Series: Part 1 of 3 Have you ever seen a Quality Manual that did not look exactly like the ISO standard? Not lately, probably ...
April 16, 2013
If your company is ISO certified or thinking about becoming ISO certified, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification ...
March 4, 2013
Have you ever been audited by an ISO auditor? If you have, then you should know that there are a set of questions that are frequently asked during audits against various ISO standards ...
January 5, 2013
Can we reschedule an ISO audit? A reader recently asked, “We got certified last year in April. Does our audit this year have to be in April, or can we have it a few months before or after?” ...