Key Performance Indicators (KPIs)

KPI stands for Key Performance Indicators.  When collecting a lot of data over a period of time, it may be difficult to get a clear picture of what’s going on…

So When Exactly Should I Use a Corrective Action?

No matter how much we try to meet the continual improvement requirements of the standard, when it comes to corrective action, there are times when we are not sure when to call an issue corrective action or not …

Hello Mr. Auditee: Did Mickey Mouse Help in Your Root Cause Analysis?

Ok, so you issued a nonconformity to your auditee or vendor and you are hoping that they will review the problem in such a manner that the current problem will be solved and similar problems will be prevented from happening again. You ask for a formal response and to your surprise, when you see the …

Hey, Mr. Auditor: This Is a Mickey Mouse Nonconformity. Show Me the Value!

Have you ever been audited and felt like the findings the auditor was bringing up were minutia and almost irrelevant in the context of the major challenges and goals setup in your organization? Did you almost feel like they were mickey-mouse or minutia issues compared to the big tidal waves your organization is going through. …

How to Handle Out-Of-Calibration Equipment Appropriately

If you have ever found equipment that is out of calibration, then you know it is not something to take lightly. Whether you manufacture children’s toys or automobile tires, you know that the implications and ramifications of the decisions you make, can be devastating for your company. Although the requirements from the ISO 9001 standard …

How to Boost Your Preventive Action Program

One difficult task of many companies is the ability to instill in its employees the mindset of error or problem prevention in order to prevent problems or mistakes from happening and to improve the processes in place. This consequently translates into a low to none ratio of preventive actions against corrective actions issued which may …

ISO Audit Results and Nonconformities

There are some misconceptions about what ISO audit findings are. In this article, I attempt to explain clearly what audit findings are, what types of findings may be generated in an audit and the guidelines that is widely use to categorize audit findings. What are the results of audits? Depending on the audit style adopted …

Free Essential Guide

The Essential Steps to Jumpstart your ISO/API Certification Journey!

These are the same steps our own Consultants use to successfully guide our clients to achieve ISO/API certification