API Q2 Internal Auditor – 3rd Edition

Offered via Instructor-Led (4 days)

Build the system knowledge and audit skills to evaluate service quality with confidence.

No upcoming classes scheduled.

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Develop the knowledge to implement API Q2, 3rd Edition, and the audit skills to determine whether the system works in practice. Mireaux combines implementation experience with realistic audit exercises to help you follow evidence, recognize weak controls, and report defensible findings. Prepare to conduct internal audits that support service reliability and meaningful improvement.

API Q2 Internal Auditor – 3rd Edition

Offered via Instructor-Led (4 days)

Build the system knowledge and audit skills to evaluate service quality with confidence.

Description

An effective internal auditor must connect requirements with the work being performed. Procedures describe intended controls, but records, interviews, and observation show whether those controls are implemented and effective.

This course combines the API Q2, 3rd Edition implementation foundation with practical internal auditing techniques. Participants examine how a service organization establishes its QMS and controls risk, suppliers, service execution, equipment, and change. They then use that knowledge to develop audit criteria, follow evidence across processes, and evaluate system performance.

Built on Mireaux’s proven experience implementing and auditing API quality management systems, this course covers:

What API Specification Q2, 3rd Edition requires.
How to implement the requirements in service operations.
How to audit the system for conformity and effectiveness.
How to build and manage a robust internal audit program.

Practical exercises develop planning, interviewing, observation, evidence evaluation, findings, reporting, and follow-up skills. Participants learn to distinguish an unsupported concern from a defensible nonconformity and evaluate whether corrective action addresses the problem.

The implementation foundation gives the auditing work purpose: participants can question how customer requirements flow into service quality plans, how equipment suitability is demonstrated, and how changes are controlled. The result is stronger, objective internal audits that identify weaknesses and support better service performance.

Learning Objectives

By the end of this course, participants will be able to:

Explain API Q2, 3rd Edition applicability and translate its requirements into practical QMS controls.
Connect service planning, risk, suppliers, SRP, equipment, and change controls when evaluating service reliability.
Build and manage a robust internal audit program with defined responsibilities, competent auditors, risk-based priorities, required coverage, and performance monitoring.
Prepare audit plans, questions, and evidence trails using API Q2 and the organization’s own requirements.
Conduct meetings, interviews, and observations while maintaining objectivity and independence.
Evaluate objective evidence and document clear, defensible findings and nonconformities.
Communicate audit conclusions and prepare useful reports.
Evaluate corrective-action and follow-up evidence to support effective closure and improvement.

Prerequisites

No previous knowledge is required. Advanced Document Control or equivalent quality management system experience is recommended, especially for participants who will lead implementation or audit activities. Previous auditing experience is not required.

Teaching Methods

Instructor-Led

4 days

$1,795

Summary Agenda

Day 1 – QMS Foundation and Organizational Capability

API Q2 applicability, terminology, and QMS scope.
Quality policy, objectives, process interactions, and QMS planning.
Leadership, responsibilities, and communication.
Resources, organizational knowledge, competence, and training.
Procedures, internal and external documents, and records.

Day 2 – Planning and Controlling Service Delivery

Customer requirements and contract review.
Service planning, risk management, and contingency planning.
Service design and performance acceptance criteria.
Supplier evaluation, purchasing, and outsourced activities.
Service quality plans and controls for service execution.

Day 3 – Equipment, Performance, and Improvement

SRP identification, traceability, status, preservation, and externally owned property.
SRP validation, maintenance, inspection, testing, and measuring equipment.
Service performance validation and nonconformity control.
Management of change and corrective action.
Customer satisfaction, internal audits, data analysis, and management review.

Day 4 – Internal Auditing Techniques

Audit principles, competence, objectivity, and independence.
Building and managing a robust internal audit program.
Audit planning, criteria, checklists, and evidence trails.
Opening meetings, interviews, observation, and evidence evaluation.
Findings, nonconformities, closing meetings, and audit reports.
Corrective-action follow-up and practical audit exercises.

Successful Completion

Review required materials, complete assigned activities and workshops, and achieve a passing score on applicable knowledge checks or course tests.

Instructor-Led: Attend and participate in class activities and practical audit exercises.
Self-Paced: Complete all assigned modules, audit activities, and assessments.

Class Daily Schedule

Instructor-led classes typically follow this schedule, unless otherwise stated on the specific class:

Class Length

4 days

Lunch

~12:00 CST (Duration 30 minutes).

Typical Start and End Times

Day	From	To
1	08:30 CST	16:30 CST
2	08:30 CST	16:30 CST
3	08:30 CST	16:30 CST
4	08:30 CST	16:30 CST

Upcoming Classes

There are no Upcoming Classes available at this time. Check back or send us a request.

Self-Paced Online

There are no Self-Paced courses available at this time. Check back or send us a request.

Terms and Conditions

Payment Options

Credit Card/E-check: Register and Pay online via credit card or e-Check directly from your bank account or debit account.

Bank Wire Transfer/ACH/Purchase Order (PO): We accept payment by Bank Wire Transfer, ACH, or PO. If you’d like to use either of these payment methods and request an invoice, please email us at [email protected].

NOTE: Payments made by Bank Wire Transfer, ACH, or PO will require an additional processing fee in the amount of USD $25, that will be included on your invoice.

Registration Transfer Policy

Registrations can be transferred to other participants or to other courses provided by Mireaux Management Solutions 30 days prior to the course start date.

Registration Transfers must be submitted in writing to [email protected].
There will be a 15% administrative fee applied to each registration transfer.
Payment for any difference in price, including the 15% administrative fee, will be required at the time of transfer to other courses of equal or greater value of the original paid amount.
Registration Transfers to a course of lesser value are allowed but are not eligible for refunds.
Registration Transfers are not allowed within 30 days of the course start date.

Cancellation Policy

Cancellations must be submitted in writing to [email protected] 30 days prior to the course start date in order to receive a refund, minus a 15% administrative fee. Cancellations are not allowed within 30 days of the course start date.