Hart Intercivic
Project Description: Revamping of existing Quality Management System and assistance with re-certification process (2006).
I am pleased to be able to recommend and serve as a reference for Miriam Boudreaux as an expert Quality Management System (QMS) consultant.
Ms. Boudreaux was retained by Hart InterCivic in early 2006 to perform an independent internal audit of the Colorado Division’s QMS as part of its normal systems monitoring for ISO 9001:2000 certification. The audit conducted and the subsequent report produced by Ms. Boudreaux revealed a number of systemic deficiencies that were not previously identified during the regular surveillance audit by the certification body just a couple months earlier. Upon further investigation of the findings by Ms. Boudreaux, management determined a significant revamping of the QMS was required.
Ms. Boudreaux was instrumental in helping to update the Hart Colorado QMS, including management consulting, drafting procedures, providing training and performing additional audits as necessary to verify and validate the corrective actions taken were appropriate and effective. Within a few months, Hart had adopted a completely restructured and revised QMS that was inherently simpler and better understood by the users of the system, thus attaining a significantly greater level of acceptance and compliance. Ms. Boudreaux’s consultative approach working within existing processes ensured the new QMS was immediately recognized and embraced by the company.
In December 2006, Hart’s Colorado facility not only successfully passed its triennial ISO 9001:2000 recertification audit with a new accredited certification body, but was also able to expand the scope of its QMS certification.
If you have any questions or need additional information, please do not hesitate to contact me.
Scott H., Vice President, Development
Colorado Site General Manager
Hart InterCivicHart Intercivic Turnkey ISO 9001 Consulting, including Internal Audits (2006)