Maintain a complete directory of Customers and their locations.

Store contacts with names, emails, and phone numbers to help log and follow up on Compliments and Complaints.

Identify which of your company’s locations serve each customer.

Easily record Compliments from customers.

Highlight the employee or location recognized.

Link the compliment to the product or process it pertains to.

Log Customer Complaints, which automatically generate a Corrective Action.

Assign Employees to handle key stages of the workflow, such as Root Cause Analysis (RCA), Action Implementation, and Review of Effectiveness.

RCA can include multiple Action Items, assigned to various team members, with verification steps.

Complaints remain open until a satisfactory Review of Effectiveness is completed.

View the entire complaint history, from creation to closure, including timestamps for each stage.

Assign roles to Employees so they can manage Complaints and Compliments, and receive relevant updates.

My Tasks: Easily track activities you’ve been assigned, such as RCA, Action Verification, or Review of Effectiveness.

Reports: Generate and print insightful views on Complaints and Compliments.

KPIs: Monitor your customer satisfaction performance through visual statistics.

Configure Reminders for Admins, Techs, or other Employees, so nothing is missed.

All within a simple and intuitive interface, characteristic of Web QMS.