ISO & API Support When You Need It

Our Managed Services program gives you direct access to experienced consultants to help keep your ISO or API management system running smoothly year-round:

Managed Services

You may need additional support if you are experiencing any of the following

Does this sound familiar?

Managing a certified ISO or API management system requires continuous attention—documents need updating, NCRs must be addressed, procedures evolve, risks change, and audits occur throughout the year. With our flexible, expert and prompt support and service options, you can turn frustration and nonconformances, into improvement and success.

Management System Support

Fractional Quality or HSE Manager

Fractional Quality/HSE Manager

Handling of all required activities, including coordinating audits, to ensure your system remains compliant and audit-ready year-round.

Hourly Consulting

Expert ISO or API consulting available on an as-needed basis for specific tasks, questions, or fulfillment of requirements.

MSV Adding new standard

Add a New Standard

Assistance expanding your management system to include additional ISO or API management system standards.

Quality/HSE/IS Manual Updates

Quality/HSE /IS Manual Updates

Revisions or updates to your management system manual to reflect new requirements, processes, or organizational changes.

Documentation Services

MSV Document Control

On-Demand Document Control

Hands-on assistance with document creation, revisions, formatting, approvals, and records management.

Process Mapping

Creation or revision of your company Main Process Map or mapping of individual processes.

Procedure Writing

Creation or revision of procedures that meet ISO or API requirements while accurately reflecting your operations.

Job Description Writing

Develop job descriptions that accurately describe responsibilities, competencies, and that align with your management system.

RCA and Corrective Action Support​

MSV RCA

Root Cause Analysis

Facilitation of Root Cause Analysis using proper RCA techniques on problems or nonconformities from internal, external or customer audits.

Nonconformity Resolution

Assistance addressing nonconformities, including conducting root cause analysis, planning corrective actions, preparing a response up to implementation.

NCN Review

Nonconformity Response Review

Review of root cause analysis, corrective actions, and evidence to determine whether your response is likely to satisfy an ISO or API auditor.

Risk & Compliance Services

MSV Risk Management

Risk Management Services

Facilitate risk assessments for ISO or API requirements, including risk or hazard identification, risk analysis, risk evaluation and formulation control strategies.

Msv-LegalRegister

Creation of Legal Register

Assist with the creation of a legal register that includes legal, statutory, regulatory and other requirements. necessary to meet compliance obligations.

Compliance Obligations Evaluation

Formal review of legal and other applicable requirements, and factual verification that obligations are being met.

Why Companies Choose Our Managed Services?

Flexible and Cost-Effective

Get expert help only when you need it—no hiring, no long-term commitments required.

Extend Your Quality or HSE Team

Our consultants function as part of your internal team, providing reliable support throughout the year.

Consistency and Compliance

We help ensure your management system remains compliant and audit-ready at all times.

Support After Certification

Once certified, many companies rely on Managed Services to maintain and improve their systems year after year.

Rapid Response When Issues Arise

Whether it’s an NCR, a new customer requirement, or a needed update, we are available to support you quickly and professionally.

Frequently Asked Questions

Remaining certified entails not only following the processes and procedures that were established, but it also requires maintaining the integrity of the management system when changes occur. Updating your management system is part of the continual improvement principle all standards promote, therefore you have to handle them appropriately to remain in compliance.

While these responsibilities can be shared by everyone in the organization, duties related to updating of documentation, such as procedures and work instructions, are often relinquished to an employee with Document Control responsibilities. After years of experience, Mireaux strongly promotes a centralized Document Control function, as best practice. In fact Internal and External Audit results, often show Document Control as the main source of findings, which can easily be prevented with good Document Control preparation.

Therefore, while a Document Control person is not absolutely a requirement, we strongly recommend an employee or a team (depending on the size of your company) be appointed the responsibilities of maintaining control over documents updates, documents releases, etc. 

Documentation can vary from organization to organization, based on the number of employees, complexity of the processes, and the standard or specification involved. Our team will provide support with creation, editing, updating, and publishing of documents.

For customer who use Web QMS, we can also send documents for review within the Master Documents application, post releases and send notifications to those affected.

Change in Core Procedure Explanation Image

Here are a few examples of documents Mireaux helps to update and maintain as part of its Document Control Services:

For organization who use our Web QMS software, Document Control activities may extend beyond updating items listed above, and include the updating, uploading, and creation of:

In essence, Mireaux ensures the availability of up to date information, allowing your organizations to keep its management system performing effectively.

Job descriptions per se are not required by any ISO or API standard, however they are often used to meet several critical requirements, related to responsibilities and authorities, competence, training and awareness.

Our goal is to provide Job Descriptions that outline a complete list of the duties and responsibilities of a given position within your organization while also satisfying other specific requirements of the ISO and API standards.

Mireaux promotes the creation of a Job Description for every job title within your organization. Therefore your first task should be to identify the job titles existing in your organization, which may come from your organizational charts, or procedures. Once that list is made, you will have a clear roadmap of Job Descriptions to create.

Job Descriptions are helpful for ISO and API compliance; however they are also an asset for your organization. The benefits of clearly defined and well-written Job Descriptions include:

1. Easier Hiring Process

Because the skills and educational background needed to fill a position are clearly defined in a Job Description, your Human Resources personnel can use the Job Descriptions to select those candidates that meet the requirements defined and approved in the Job Descriptions.

2. Clear Delineation of Responsibilities

Since the duties and responsibilities of each position are clearly defined in Job Descriptions, when employees read and sign off their Job Description, they are becoming aware of what is expected from them, and are agreeing to the responsibilities assigned.

3. Better understanding of qualifications needed to advance

Mireaux promotes open communication, and thus believes that Job Descriptions should be available to everyone. In fact, in our Web QMS software, Job Descriptions can be viewed by any user. This allows employees to see what additional skills, training, education, or experience is required to advanced; not to mention, learn what the duties of the new role entails.

Mireaux brings a fresh perspective to your documentation, helping you maintain up-to-date and accurate procedures and clarifying instructions for the right audience. Using process mapping and excellent procedure writing techniques, we can help your organization break your processes down and then build them back up into a format that employees can easily read, understand, follow, and most importantly feel their own.

Mireaux uses process mapping techniques to narrow down and identify core and support processes absolutely necessary for your organization.

In a typical manufacturing or service organization, core processes may encompass the following but not limited to:
Support processes may entail the following, but not limited to:
If your organization has already identified the processes in need of formal procedures, call Mireaux and let’s discuss how we can help accomplish your document writing goals.
Details that seem too obvious to include in your documentation present risk to your management system, such as:
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Free Essential Guide

The Essential Steps to Jumpstart your ISO/API Certification Journey!

These are the same steps our own Consultants use to successfully guide our clients to achieve ISO/API certification