Expand Your Team and Stay Compliant

With our hourly, on-demand services, our expert Consultants can provide the support you need to achieve or maintain ISO/API compliance or certification.

Getting Certified is Just the Beginning. Staying Certified is the Hardest Part.

It’s been said that achieving certification is not the hard part, the hard part is maintaining certification! 

That’s where Mireaux can step in as a trusted partner and help you maintain your management system in pristine condition to ensure you pass all audits and remain in compliance. 

From Data Entry/Technical Writing to ISO/API Coordinator or outside Management Rep, we can help you fill in the gaps and keep your management system in compliance. 

How We Help You Manage and Improve Your System

Ongoing Management System Support

We can assign a Consultant to help maintain your management system, providing assistance whenever and however you need it. Ongoing activities can be scheduled and carried out throughout the year.

On-Demand Document Control

Lacking resources for basic document control? We can assign Technical Writers or Document Control personnel without minimum hours or quotas—available whenever you need it.

Nonconformity Resolution Support

Need guidance or a second opinion before submitting responses to your Registrar or API? Our Consultants ensure you’ve addressed the root cause and crafted a thorough, compliant response.

Hourly Consulting

Whether you’re working toward certification or just need occasional support, our hourly consulting services provide the expertise you need within your budget.

Risk Assessment Services

Our Consultants will help you develop and implement a Risk Management program or simply conduct a Risk Assessment to identify, analyze, and control Quality, HSE or Information Security risks.

Process Mapping and Procedure Writing

Using advanced process mapping and interviewing techniques, Mireaux creates clear and accurate documentation that is easy to understand, follow, and implement.

Job Description Writing

From creating new job descriptions to revamping existing ones, we collaborate with Department Managers to ensure job descriptions align with your management system requirements.

Compliance Evaluation

We review your Compliance Obligations and Legal Register against records, permits and available documentation and report on the gaps and shortcomings.

Add a New Standard

Want to expand your ISO/API certification with a new standard or spec? We work with you to ensure optimal integration with your existing management system.

Quality/HSE/ISMS Manual Updates

Is your manual outdated? We can help refresh and update your magement system manual to the latest version of the ISO/API management system standard you desire.

Customized Training

Looking for training tailored to your needs and schedule? Whether Self-Paced, or Instructor-Led, our Instructional Designers and Instructors deliver customized solutions to meet your goals.

Internal or Supplier Audits

We can help you establish an Internal or Supplier Audit Program, that you and your team can carry out. Or you can outsource your audits to us and we'll take care of you.

Process Mapping & Procedure Writing

Using process mapping and interviewing techniques perfected through the years, Mireaux can assist your organization create accurate procedures and work instructions that employees can easily read, understand, follow, and most importantly feel owners of.

If you are unsure what procedures or work instructions to start with, Mireaux will help you define your core and support processes that will serve as the roadmap for your documentation.  We can also assist in defining document numbering, version and format if you do not have these established, or follow your existing Document Management System conventions.

Mireaux brings a fresh perspective to your documentation, as well as best practices and experience from multiple industries which will ensure that you end up with value added procedures with clear instructions for the right audience.

Job Description Writing

Whether you need to create new Job Descriptions, or revamp existing ones, Mireaux can work with your team to ensure you obtain the right information to meet your needs.

Mireaux Associates will help design a suitable job description template to hold information such as responsibilities, education, training, skills, and/or experience; ensuring that the template meets applicable ISO, or API management system standard requirements, other legal requirements, and/or your own hiring and onboarding policies. Our team will conduct interviews with Human Resources staff, Managers, Supervisors, and other appropriate personnel; review existing processes, and procedures to gather responsibilities from different angles, and use information available in our library; to write comprehensive Job Descriptions for each job title as necessary.

Support and Maintenance of Management System

Mireaux can provide a dedicated Consultant and Technical Writer to support and maintain your management system when needed as needed.

Ongoing activities can be carried out throughout the year. Examples of these activities include:

Annual activities are critical to the success of your ISO or API certifications and need to be planned ahead. These activities may include the following:

Assistance with Answering of Nonconformities

If you have been issued nonconformities during your ISO or API Registrar audit, you have a limited time to respond to them and perhaps you would like another set of eyes to ensure that you have done your due diligence. Mireaux can help assure that you have answered the nonconformities adequately and that you have cross-checked all required elements.

Assistance answering nonconformities typically includes:

Outsource your Document Control and enjoy the benefits

Discover how your employees can have more time to do what they know best and let us handle the details.

Frequently Asked Questions

Is a Document Control person required after we get certified?

Becoming ISO or API certified is just the beginning of a journey. Maintaining the certification is the most challenging aspect of the certification process.

Remaining certified entails not only following the processes and procedures that were established, but it also requires maintaining the integrity of the management system when changes occur. Updating your management system is part of the continual improvement principle all standards promote, therefore you have to handle them appropriately to remain in compliance.

While these responsibilities can be shared by everyone in the organization, duties related to updating of documentation, such as procedures and work instructions, are often relinquished to an employee with Document Control responsibilities. After years of experience, Mireaux strongly promotes a centralized Document Control function, as best practice. In fact Internal and External Audit results, often show Document Control as the main source of findings, which can easily be prevented with good Document Control preparation.

Documentation can vary from organization to organization, based on the number of employees, complexity of the processes, and the standard or specification involved.

Change in Core Procedure Explanation Image

Here are a few examples of documents Mireaux helps to update and maintain as part of its Document Control Services:

For organization who use our Web QMS software, Document Control activities may extend beyond updating items listed above, and include the updating, uploading, and creation of:

In essence, Mireaux ensures the availability of up to date information, allowing your organizations to keep its management system performing effectively.

Job descriptions per se are not required by any ISO or API standard, however they are often used to meet several critical requirements in those standards, such as:

ISO standards requirements

API standards requirements

Mireaux’s goal is to provide Job Descriptions that outline a complete list of the duties and responsibilities of a given position within your organization. Job Descriptions written by Mireaux typically have the following sections to satisfy the requirements of the ISO and API standards:

API standards requirements

Mireaux promotes the creation of a Job Description for every job title within your organization. Therefore your first task should be to identify the job titles existing in your organization, which may come from your organizational charts, or procedures. Once that list is made, you will have a clear roadmap of Job Descriptions to create.

Job Descriptions are helpful for ISO and API compliance; however they are also an asset for your organization. The benefits of clearly defined and well-written Job Descriptions include:

1. Easier Hiring Process

Because the skills and educational background needed to fill a position are clearly defined in a Job Description, your Human Resources personnel can use the Job Descriptions to select those candidates that meet the requirements defined and approved in the Job Descriptions.

2. Clear Delineation of Responsibilities

Since the duties and responsibilities of each position are clearly defined in Job Descriptions, when employees read and sign off their Job Description, they are becoming aware of what is expected from them, and are agreeing to the responsibilities assigned.

3. Better understanding of qualifications needed to advance

Mireaux promotes open communication, and thus believes that Job Descriptions should be available to everyone. In fact, in our Web QMS software, Job Descriptions can be viewed by any user. This allows employees to see what additional skills, training, education, or experience is required to advanced; not to mention, learn what the duties of the new role entails.

Mireaux brings a fresh perspective to your documentation, helping you maintain up-to-date and accurate procedures and clarifying instructions for the right audience. Using process mapping and excellent procedure writing techniques, we can help your organization break your processes down and then build them back up into a format that employees can easily read, understand, follow, and most importantly feel their own.

Mireaux uses process mapping techniques to narrow down and identify core and support processes absolutely necessary for your organization.

In a typical manufacturing or service organization, core processes may encompass the following but not limited to:
Support processes may entail the following, but not limited to:
If your organization has already identified the processes in need of formal procedures, call Mireaux and let’s discuss how we can help accomplish your document writing goals.
Details that seem too obvious to include in your documentation present risk to your management system, such as:

Free Essential Guide

The Essential Steps to Jumpstart your ISO/API Certification Journey!

These are the same steps our own Consultants use to successfully guide our clients to achieve ISO/API certification